1. Introduction
At PhotoZum, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered real estate photo enhancement services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We collect information that you provide directly to us when you register for an account, make a purchase, or communicate with us. This includes:
- Account Information: Your name, email address, and password (stored as a secure hash).
- Payment Information: Billing address and payment method details. Note that we do not store credit card numbers on our servers; payments are processed securely by Stripe.
- Uploaded Content: Photos and images you upload for enhancement.
- Usage Data: Information about how you use our service, including your enhancement preferences, credit usage, and interaction with features.
- Technical Data: IP address, browser type, device information, and operating system.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our Service.
- Process your transactions and manage your orders.
- Improve, personalize, and expand our Service.
- Develop new products, services, features, and functionality.
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- Send you emails (e.g., account verification, order confirmations).
- Find and prevent fraud.
4. Image Data & AI Processing
Processing: When you upload images to PhotoZum, they are processed by our AI algorithms (powered in part by OpenAI and other providers) to generate the enhanced versions.
Storage: Your original and enhanced images are stored securely in AWS S3 buckets. We retain these images to allow you to download them and view your history.
Deletion: You have full control over your image library. You can delete images at any time, which will permanently remove them from our storage systems.
5. Data Sharing
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
Key third-party providers include:
- Stripe: For payment processing.
- AWS (Amazon Web Services): For secure cloud storage and hosting.
- OpenAI: For AI image processing capabilities.
- Resend: For sending transactional emails.
6. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. These measures include encryption of data in transit (TLS/SSL) and at rest, secure password hashing, and strict access controls to our internal systems. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Images are retained in your library until you choose to delete them or terminate your account.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate personal data.
- The right to request deletion of your personal data.
- The right to restrict processing of your personal data.
- The right to data portability.
- The right to withdraw consent.
You can exercise many of these rights directly through your account settings or by contacting us.
9. Cookies
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. We primarily use session cookies to keep you logged in and remember your preferences. We do not use third-party tracking cookies for advertising purposes. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
10. Third-Party Links
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Children's Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@photozum.com or visit our Contact page.